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Returns Policy

14 Day no-hassle returns policy.

Please returns the goods, unused in their original packaging.

We recommend you insure the return as breakages are common.

We accept returns in accordance with the distance selling regulations.

If you decide within the 14 day period of receiving your order that you simply do not wish to retain the goods or wish to exchange the goods, then they should be returned insured via recorded delivery to us in an undamaged and unused condition. They must be returned with their original packaging and with labels intact at your own expense, unless we delivered it to you in error or it was faulty / damaged.

Please also retain proof of insurance/posting, as we will not accept any liability for goods lost or damaged in transit back to us. You must also email us in advance of any return stating the reason for the return and to obtain a return reference number. We will not accept any goods being returned without a valid returns number clearly marked on the outside of the packaging and they will be refused on arrival.

If on receipt of authorised returned goods we find the packaging, goods or that parts are missing, then we are entitled to make a charge for damaged or missing parts which may affect the amount that we refund to you. We also reserve the right to charge a 30% restocking fee. Goods must be returned to us within 14 days from receipt of a Returns number, failure to do so will be acknowledged that goods have been accepted and the return is no longer required.

Can I cancel my order?
Yes, you can cancel an order either before it has been dispatched to you or within 14 days of receiving the item(s).
How should I return my cancelled order?
If you decide within the 14 day period of receiving your order that you simply do not wish to retain the goods or wish to exchange the goods, then they should be returned insured via recorded delivery to us in an undamaged and unused condition. They must be returned with their original packaging and with labels intact at your own expense, unless we delivered it to you in error or it was faulty / damaged.

Please also retain proof of insurance/posting, as we will not accept any liability for goods lost or damaged in transit back to us. You must also email us in advance of any return stating the reason for the return and to obtain a return reference number. We will not accept any goods being returned without a valid returns number clearly marked on the outside of the packaging and they will be refused on arrival.

What condition do the items have to be in?
They must be returned with their original packaging and with labels intact at your own expense, unless we delivered it to you in error or it was faulty / damaged.
What do I do if an item is faulty or damaged?
It is important to check all items as soon as they arrive at your doorstep and report any faults within 24 hours of receipt to our customer service team.
Warranty and Guarantees
Stovax Limited and Gazco Limited take great care to ensure their products are designed and manufactured to the highest possible quality and safety standards, and it is vital that they are sold and installed correctly.

The Stovax Heating Group recommend that a pre-site survey is carried out prior to purchase to ensure that your chosen appliances will be installed in accordance with all local and national regulations.

Warranty
Your Retailer will be responsible for ensuring that the installation complies with relevant Building Regulations and the rules in force, and is carried out by a suitable trained and qualified individual (HETAS registered or Gas Safe registered in the UK) with a certificate of installation and the appropriate commissioning report completed and retained by the end user. These can be found within your installation and User Manual.

first choice fireplaces
01626 335 959
Need Help? Call us:
01626 335 959
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